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Returns and Exchanges

Return Policy

We offer free returns up to 14 days from the date your order is received. If your return is outside of the 14-day window, you will receive a store credit via a Brooke and Luci e-gift card.

 Items must be unworn, unwashed, and in their original condition with tags still attached. Unfortunately, you will not receive a refund if items are defective and/or not in original condition and a shipping fee will be charged to your account to ship the item(s) back to you. 

Contact our customer service team to initiate a return. If you would like to process an exchange, you will need to return the unwanted item(s) and place a new order. 

please read “Return and Exchange Conditions” to make sure your order meets our criteria and is not a final sale item. 

 Return and Exchange Conditions:

        - Final Sale, Flash Sale, and Discontinued items cannot be returned. 

      - Pre-orders can be returned up to 14 days from the date the item is received for store credit via a Brooke and Luci e-gift card.        

        - All original tags must be attached and the item must be unworn. 

Return Instructions:

  • Contact our customer service department to initiate a return. 
  • Include your Order Number (included in your original order confirmation email and printed invoice) and Reason for Return (i.e. wrong size, defective item, etc.)
  • Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return.
  • You will receive an email once your refund or gift card has been issued. 

Damages: 

 If your order arrives damaged in any way, please email us as soon as possible. Please include your order number, details of the damage, and a photo of the item’s condition.

  • We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
  • Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim

 Customer Service:

Email: Brookeandluci@gmail.com

Return Address:

Brooke and Luci

Attn: RETURNS DEPT.

712 Bancroft Road #931

Walnut Creek, Ca 94598