Returns and Exchanges
Return Policy
We offer free returns up to 14 days from the date your order is received. If your return is outside of the 14-day window, you will receive a store credit via a Brooke and Luci e-gift card.
Items must be unworn, unwashed, and in their original condition with tags still attached. Unfortunately, you will not receive a refund if items are defective and/or not in original condition and a shipping fee will be charged to your account to ship the item(s) back to you.
Contact our customer service team to initiate a return. If you would like to process an exchange, you will need to return the unwanted item(s) and place a new order.
please read “Return and Exchange Conditions” to make sure your order meets our criteria and is not a final sale item.
Return and Exchange Conditions:
- Final Sale, Flash Sale, and Discontinued items cannot be returned.
- Pre-orders can be returned up to 14 days from the date the item is received for store credit via a Brooke and Luci e-gift card.
- All original tags must be attached and the item must be unworn.
Return Instructions:
- Contact our customer service department to initiate a return.
- Include your Order Number (included in your original order confirmation email and printed invoice) and Reason for Return (i.e. wrong size, defective item, etc.)
- Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return.
- You will receive an email once your refund or gift card has been issued.
Damages:
If your order arrives damaged in any way, please email us as soon as possible. Please include your order number, details of the damage, and a photo of the item’s condition.
- We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
- Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim
Customer Service:
Email: Brookeandluci@gmail.com
Return Address:
Brooke and Luci
Attn: RETURNS DEPT.
712 Bancroft Road #931
Walnut Creek, Ca 94598